Booking, Cancellation & Stay Policy

1. Arrival & Departure Times (Check-in / Check-out)

  • Check-in: From 15:00 onwards.
  • Check-out: Until 11:00 in the morning.

Note: These times are strictly observed to ensure the necessary time for thorough cleaning and airing of the room before the arrival of the next guest.

2. Booking Confirmation (By Phone or Directly via Website)

To finalise and confirm your booking (whether made by phone or directly through our website), a deposit equal to 25% to 50% of the total cost of your stay is required (or the corresponding amount agreed upon during communication), within the deadline given to you.

The bank deposit of the advance payment constitutes automatic and effective acceptance of the booking terms, operating hours, and this cancellation policy.

3. Cancellation Policy for Direct Bookings (Under Ministerial Decision 4109/2025)

Cancellations of bookings made by phone or directly with the accommodation are strictly governed by the applicable Regulation on Relations Between Tourist Accommodation Providers and Customers:

  • Cancellation 21 days (or more) before arrival: If the guest notifies the cancellation at least 21 days before the scheduled arrival date, the deposit is refunded in full (100%) and the guest is exempt from any charge.
  • Cancellation less than 21 days before arrival (or No-Show): If the cancellation is made less than 21 days before arrival, or in the event of guest no-show, the provider is legally entitled to compensation equal to 50% of the total cost of the agreed stay. The deposit paid is legally withheld and offset against this compensation, and the corresponding legal cancellation fee document is issued.

Bookings via Online Platforms (Booking, Airbnb, etc.)

For bookings made through third-party online platforms (such as Booking.com, Airbnb, Expedia, etc.), the above 21-day rule does not apply. These bookings are governed exclusively by the specific cancellation policy (e.g., Flexible, Non-refundable) selected and accepted by the guest during the booking process on that particular platform.